Thank you for the opportunity to provide you with our professional services. Good preparation on your part helps everything go smoothly during the job.
1- If we are dyeing the carpet, the room must be completely empty. If we are cleaning, please empty as much furniture from the room, as possible. Small pieces of furniture such as dining room chairs, end tables, coffee tables, magazine racks, plants, and any other small to medium furniture should be removed. Use areas with hard surfaces, bathtubs, attached garages or areas not being cleaned for temporary storage. When cleaning the traffic areas in a bedroom you may place small items on the bed. Remove drawers from heavy dressers or chests unless we clean around them. When cleaning, we will allow a few pieces of large furniture such as a sofa, love seat, large recliner, or dining room table. We clean around some pieces of furniture that are not practical to move such as china cabinets, entertainment centers, most desks, pianos, bookcases, grandfather clocks and appliances. Inform your technicians of any furniture that is fragile or broken so we may exercise extra care.
2- If we are cleaning the carpets or dyeing them, vacuum thoroughly and use a crevice tool along the wall edges and on steps. This would be a good time to install a clean vacuum bag to ensure optimal performance of your vacuum. This is especially important if you have pets that shed.
3- Remove all breakable items such as pictures, vases, lamps and other miscellaneous items from furniture tops.
4- Please hang full-length draperies on coat hangers from the rods.
5- If beds are left in the rooms being cleaned, please tuck up any bedspreads or skirting on beds that touches the floor.
6- Please call to the technician’s attention any spots or stains which may require special attention. If possible identify the cause of a spot. If we are aware of the cause it will assist us in choosing the best product to attempt removal, thus saving time and money.
7- Please have pets put in an area so they will not bark, bite or run away.
8- We will need access to a water source. We prefer access to soft water if possible.
9- Please clear vehicles from the driveway. We will need the space closest to the door we will be entering. If you might have to leave while we are cleaning please remove your car from the garage and park it on the street before we arrive so we don’t block you in.
10 – If we are cleaning carpets, it’s general practice we open and clean under every door adjoining to areas we are cleaning to remove any air filtration lines and to thoroughly clean the edges. If there are any doors you do not want opened or private areas of the home you do not want us to enter please bring this to the technician’s attention upon arrival.
When you schedule you should receive an arrival time window. We make every effort to keep our appointments, however on occasion we may have to adjust our schedule. We will not rush through one job to arrive on time to the following job. By being prepared you can help us to maintain our schedule. If for some reason we have to adjust our schedule we will call to let you know. If you are curious about time feel free to call us the day of your appointment and we will give you our best estimate of arrival time.
If for some reason you must reschedule your appointment or adjust the cleaning order please give us as much notice as possible. If you give us more than a 24 hour notice you can avoid a cancellation charge.
We recommend Scotchgard protection after cleaning or dyeing your carpets to keep them looking clean and fresh. This will only be done at the customer’s request.